Online Conflict Resolution Essentials
Online Conflict Resolution Essentials
€35
This Conflict Resolution Online Training course covers:
- What conflict is, the different stages of conflict, and what causes conflict.
- What emotional intelligence is.
- Different techniques to help you reflect on conflict and manage your emotions.
Conflict Resolution Essentials describes various techniques to prevent conflict. This includes building your emotional intelligence, managing emotions, building trust and respect, and communicating effectively to reduce misunderstandings.
There will always be disagreements or problems in the workplace. Maybe you have a different opinion about how to do your work or have a miscommunication with a colleague. But conflict rarely resolves itself, and it is not uncommon to see a minor issue escalate into a significant problem if not addressed early on.
Unresolved conflict is a major driver of work-related stress. Conflict can result in negative feelings and behaviours that can significantly affect individuals, teams and organisations. Although steps should be taken to prevent conflict from arising, it is possible to turn conflict into something positive if it is well-managed and resolved to everyone’s satisfaction. Conflict can challenge assumptions and increase cooperation and innovation in the long term.
However, even if you incorporate preventative measures, sometimes conflict can still occur. The course advises ways you can manage and resolve conflict if it does arise so you can effectively deal with challenging conversations, maintain relationships, increase productivity and achieve common goals. The advice is given through scenarios and interactions to increase engagement and aid long-term learning.
Please note the following when purchasing the course:
- The Online Conflict Resolution Essentials course will take approximately 45 minutes to complete
- There is no sound associated with the course so no headphones are needed
- The course must be completed in order to obtain the certificate of completion
To purchase this online course simply book and pay online. When this has been completed you will receive an email with your username and password and you will have access to the link to login and launch the course.
Enrolments are created manually so if you purchase the course during out of office hours you may not have access until the next working day.